We believe that having your business a privilege and a responsibility. We hope to maintain  that business by providing you with solutions to your situations and questions.

The intent of technical support is to provide our Customers and Business Partners with the quality support and services they deserve and need.

The Customer Care Call Center
The Customer Care Call Center is the central contact point for all EHC Communications service requests. You can contact the Call Center by phone or Internet. We have installed in our servers a state of the art ‘Customer Service Request’ system where you can enter your service request on-line 24, hours a day.

The Customer Care Call Center is in charge of assigning the appropriate technical personnel for the service you request. Requests are tracked and monitored throughout their duration using an electronic Customer Service Request (CSR). The CSR allows for the creation of status reports during each of the following service phases: call reception, call assignment, dispatch, arrival of engineer to site, verification of repair, and filing of report. This allows you to verify the repair and pass any remarks to the technician before the report is filed.

Benefits

Quick Resolution of Problems

• Resolution of problem with participation from different levels and previously established solutions
• The response and time of repair are managed to ensure a prompt solution
• 91% of calls are answered in less than 4 hours

Reliability

• Confirmation given to Customer that equipment has been repaired or installed (verification)
• Service every day, including holidays (Maintenance Agreements Available)
• Access to the appropriate personnel, at the right time and with the proper lab equipment
• Key personnel at EHC Communications are alerted immediately, in case major problems occur

Lowered Maintenance Costs

• Better management of service resources
• Lessens the need to rely on personnel dedicated to the system